The South African Maritime Safety Authority seeks accredited service providers to deliver Microsoft Advanced Support on an ad-hoc basis for 36 months. Key requirements include expertise in Microsoft environments, including Azure, Microsoft 365, and SQL Database.
The tender invites proposals from qualified service providers to offer Microsoft Advanced Support for a duration of 36 months. This support will encompass installation, configuration, implementation, and troubleshooting of Microsoft environments, including Active Directory Domain Services, Microsoft 365, Exchange 365, and SQL Database. Bidders must demonstrate their experience through a detailed project portfolio, showcasing previous implementations and support services provided in similar environments.
The scope of work includes providing 2nd and 3rd level support for various Microsoft technologies, including Cloud Security, Purview, Power Platform, System Center Configuration Manager (SCCM), and Intune. Each year will require a specified number of support hours, which may extend beyond regular maintenance needs. The successful bidder will play a crucial role in ensuring the operational efficiency and security of the Microsoft infrastructure utilized by the South African Maritime Safety Authority, thereby enhancing their overall service delivery capabilities.
This tender presents an opportunity for businesses with proven expertise in Microsoft technologies to engage with a significant government entity. By providing advanced support services, bidders can contribute to the effective management of critical IT systems while also expanding their portfolio in the public sector.
This tender is suitable for IT service providers with accreditation in Microsoft technologies, particularly those experienced in advanced support for cloud and on-premise solutions. Businesses with a strong portfolio in managing Microsoft environments and a proven track record of delivering similar services are encouraged to apply.