Appointment of a service provider for 12 months to handle customer care, process stipends and collect monthly timesheets. Supporting documents include SBD 4 and an EME/QSE sworn affidavit template, indicating a preferential procurement process.
The Department of Tourism has issued a Request for Quotation (Reference NB149/2026) seeking a service provider to deliver three related administrative functions over a 12-month period: customer care, the processing of stipend payments, and the collection of monthly timesheets. The tender was published on 20 October 2026 with a stated closing date of 27 October 2026. The listing is currently marked as draft, so businesses should confirm its status on eTenders before preparing a response.
The tender description and the attached RFQ document are brief and do not set out detailed specifications, service levels, reporting requirements, volumes, or pricing structure. Interested providers should review the full RFQ document and any addenda for the scope of work, the number of beneficiaries or stipend recipients, the required systems or platforms, and the evaluation criteria. The supporting files include a revised SBD 4 (Annexure A, August 2026) and an Addendum 4 template for a sworn affidavit by both an Exempted Micro Enterprise (EME) and a Qualifying Small Enterprise (QSE). These suggest that the evaluation includes preferential procurement points and that bidders must submit B-BBEE and declaration documentation. Bidders should confirm the exact requirements in the RFQ itself.
The listing has a naming inconsistency: the buyer is recorded as Tourism, but the attached RFQ filename refers to ACSA (Airports Company South Africa). Before submitting a response, applicants should verify the issuing entity and the correct submission channel with the contact details in the RFQ. Businesses that can demonstrate experience in customer service, payroll or stipend administration, and timesheet management, and that can work within a short turnaround, are likely to be the best fit.
Businesses offering customer service outsourcing, payroll or stipend administration, or administrative/BPO support, particularly those registered as EMEs or QSEs that can meet preferential procurement requirements and submit the required SBD 4 and sworn affidavit documentation. Providers should have the capacity to run the service for 12 months and to handle stipend payments and timesheet records accurately and securely.
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