CATV System Support and Maintenance - King Shaka Airport

The Airports Company South Africa (ACSA) has issued Request for Quotation RFQ 54717 for the support and maintenance of the Community Access Television (CATV) system at King Shaka International Airport (KSIA), La Mercy, KwaZulu-Natal, for a period of 12 months. The CATV network distributes live television, commercial content, airport messaging, and Flight Information Display System (FIDS) information to screens across terminals, parking lobbies, and car rental areas. Some channels are currently unavailable, and the system must be tested to identify the causes of these faults. The screens themselves remain serviceable, and the installed equipment is of the Televes brand, with the headend as the primary site of the system.

The appointed service provider will carry out an initial assessment of the KSIA installation and quote for it, then perform in-scope repairs, corrective maintenance, and the supply of parts, RF cabling, and other equipment needed to restore services. Work is on a call-out basis, and all work and parts must be quoted and approved by ACSA before repairs proceed. Second-level support includes checking signal levels across satellite receivers, channel amplifiers, modulators, fibre transmitters and receivers, distribution nodes, outlets, and satellite receiving equipment such as dishes, LNBs, and bracketry. The provider must keep FIDS and advertising channels operational, deliver monthly signal-level audits and fault and installation reports, and maintain an adequate stockpile of parts for immediate availability. Service levels range from P1 to P4, with response times of 2 to 5 hours and restoration times of 4 to 24 hours, with progress updates at set intervals. Hourly rates must be provided for normal hours, after-hours, weekends, and public holidays, and the total effort is capped at 200 hours. The provider must supply its own tools, test equipment, ladders, and safety gear, and must obtain access permits for restricted areas, with permit costs of up to R3,000 per person.

Excluded from scope are the IT network infrastructure (switches, routers, LAN), electrical power, and the CATV screens, which ACSA will provide. Bidders are evaluated on a 100-point functionality assessment covering company experience in CATV supply, install, and maintenance (40 points), resource experience on CATV systems (30 points), and system maintenance experience measured by the number of screens maintained (30 points). Only bidders that reach the minimum threshold will proceed to further evaluation. Pricing is evaluated under the 80/20 preference system, with 20 points available for B-BBEE status, and submissions must include a priced offer, tax compliance (PIN or CSD), a BBBEE certificate, a declaration of interest, and a confidentiality agreement. Bids are valid for 120 business days. Responses must be emailed to acsarfq@airports.co.za in multiple attachments of no more than 4MB each by 14:00 on 11 November 2026. Because ACSA is a National Key Point, successful bidders may be subject to security vetting.