This tender has closed on 22 May 2026.
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The South African Bureau of Standards seeks quotations for a 6-month subscription to a Telephone Management System. Key requirements include integration with existing systems, detailed reporting, and cost management features.
The South African Bureau of Standards (SABS) is inviting quotations for the provision of a Telephone Management System for a duration of six months. This system must support integration with Cisco Call Manager and Genesys Contact Centre, enabling secure uploads of Call Detail Records (CDR). The solution should be hosted as a Software as a Service (SaaS) model and provide comprehensive visibility into usage and costs across approximately 1000 fixed line extensions. It should also include features for monitoring mobile voice and data contracts, abuse management, and automated reporting to facilitate proactive cost management.
Bidders are required to demonstrate their capability to implement a system that allows for detailed billing per user, cost allocation to relevant cost centers, and integration with Microsoft Teams and GSM networks. The system must provide scheduled and on-demand reporting, budget tracking, and alerts for misuse. Mandatory requirements include providing reference letters from previous implementations, a detailed implementation plan, and evidence of completed contracts. This tender is ideal for businesses specializing in telecommunications solutions, particularly those with experience in SaaS offerings and integration with existing communication systems.
This tender is suitable for businesses that specialize in telecommunications software, particularly those offering SaaS solutions with experience in integrating with Cisco and Genesys systems. Companies with a proven track record in cost management and reporting tools are encouraged to apply.