This tender seeks a qualified service provider to support and maintain the cloud-based Sage 300 People solution for the ETDP SETA. Key requirements include system support, maintenance, and user training until March 2030.
The Education, Training and Development Practices Sector Education and Training Authority (ETDP SETA) is inviting bids for the appointment of a service provider to support and maintain its cloud-based Sage 300 People solution. The selected provider will be responsible for ensuring the continuous and efficient operation of the system, which includes payroll and human resources management functions. The service provider will also be required to offer helpdesk support, perform system enhancements, and ensure regulatory compliance with relevant legislation.
The scope of work includes providing an annual license subscription for 8000 users, backup and disaster recovery services, and minimizing system downtime through timely technical troubleshooting. Additionally, the provider must facilitate training and skills transfer for internal staff and ensure secure handling of sensitive employee information. The agreement will last until March 31, 2030, encompassing implementation, support, and maintenance, thus offering a long-term partnership opportunity for capable vendors.
This tender is suitable for IT service providers with expertise in cloud-based HR solutions, particularly those experienced with Sage 300 People. Businesses that can offer comprehensive support, training, and compliance services in payroll and human resources management should consider applying.
Answer a few questions — by voice, chat or a short form — and your official quote arrives as a PDF you can circulate for sign-off, ready to accept online. One fixed annual figure for your whole bid team.