The Road Accident Fund seeks a qualified service provider for the maintenance and support of the Guidewire and Intelligent Data Platform (IDP) for a period of five years, ensuring optimal performance and cybersecurity.
The Road Accident Fund (RAF) is inviting proposals from experienced service providers for the maintenance and support of its Guidewire and Intelligent Data Platform (IDP). This five-year engagement aims to enhance the operational efficiency of the RAF's systems, ensuring they remain secure, reliable, and capable of meeting the evolving needs of the organization. Key responsibilities will include regular system updates, cybersecurity measures, and performance monitoring to align with the RAF's strategic objectives.
The successful bidder will be expected to demonstrate expertise in Guidewire solutions and data management, providing a comprehensive service that includes troubleshooting, user support, and proactive maintenance. The tender documents outline specific requirements such as adherence to the ICT Change Maintenance Calendar and compliance with the RAF Outcomes-based Service Performance Framework. By securing this contract, the selected service provider will play a crucial role in supporting the RAF's mission to provide efficient and effective services to road accident victims in South Africa.
This tender is suitable for IT service providers with expertise in Guidewire solutions and data management, particularly those experienced in long-term maintenance contracts and cybersecurity measures. Businesses that can demonstrate a track record of supporting similar platforms and compliance with performance frameworks should consider applying.