Seeking a service provider for the support and maintenance of the existing telephony infrastructure for a period of 36 months. Key requirements include SIP trunk integration and ongoing technical support.
The South African Diamond and Precious Metals Regulator (SADPMR) is inviting bids for the support and maintenance of its existing telephony infrastructure, primarily utilizing Microsoft Teams for voice communications. The successful service provider will be responsible for ensuring seamless integration of SIP trunks, maintaining the current telephony system, and providing technical support for 130 users across various locations. The contract duration is set for 36 months, with a focus on minimizing downtime and ensuring optimal functionality of the telephony services.
Key responsibilities include configuring and supporting the Microsoft Teams environment, integrating with existing third-party services, and providing detailed reporting on call rates and usage. The provider must also ensure that all security protocols are adhered to and that communication with relevant third parties is maintained. Additionally, the service provider will be required to conduct training sessions for existing ICT staff to facilitate knowledge transfer and ensure smooth operations throughout the contract period.
This tender is suitable for telecommunications companies, IT service providers specializing in Microsoft solutions, and firms with experience in managing voice communication systems. Businesses that can demonstrate a strong track record in SIP trunk integration and Microsoft Teams support are encouraged to apply.
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