A five-year contract for washroom and hygiene services for Eskom, governed by Category 4 supplier quality requirements aligned with ISO 9001. Successful bidders must commit to B-BBEE improvement, local job creation, skills bursaries and a 1% Corporate Social Investment spend.
Eskom Rotek Industries (ERI), on behalf of Eskom, is procuring washroom and hygiene services under tender reference E1426SSERI for a period of five years. The tender falls under the General Services category and was published on 26 October 2026 with a closing date of 17 November 2026. The tender documents include a Form A quality declaration, a Supplier Development, Localisation and Industrialisation (SDL&I) undertaking (Annexure K), and Eskom's Supplier Quality Management Specification (240-105658000, Revision 4). The detailed service specification, site list and pricing schedule are not contained in the documents reviewed, so interested bidders should consult the full tender pack on eTenders.
Quality requirements are set at Category 4, the more detailed of Eskom's supplier quality categories. The successful supplier must provide a service-specific quality method statement based on ISO 9001, documented quality objectives, and documented information on control of externally provided processes, products and services. It must also document roles, responsibilities and authorities for the contract. Eskom has selected supplier quality performance monitoring and supplier quality audits for the post-award phase, along with standard conditions covering rights of access and information, preservation, management of nonconformities, and special processes. Monthly quality performance reports are required during contract execution. Nonconformity responses are due within 14 calendar days, and repeat nonconformities from the same supplier within six months are escalated to Eskom management review committees.
The SDL&I undertaking sets out transformation and socio-economic commitments that must be accepted before award. Suppliers rated B-BBEE Level 5 to 8, or non-compliant, must reach Level 4 by the end of contract year one and improve by at least one level each year thereafter. Skills development requires a bursary of R80 000 for every R4.8 million invoiced, paid into a designated account for transfer to a university identified by ERI. At least 50% of semi-skilled and 100% of unskilled labour must come from the local municipality where the service is consumed, and bidders must state the number of jobs to be created or retained. A CSI contribution of 1% of every invoiced amount must be made to a special account. Quarterly SDL&I reports are mandatory, and non-compliance attracts a penalty of 2.5% of the invoiced amount excluding VAT each quarter. Bidders should price these obligations into their proposals.
Facilities management, hygiene and washroom service providers with the capacity to deliver a five-year national or regional service to Eskom standards. Bidders should hold, or be able to demonstrate, a documented ISO 9001-aligned quality management system and provide the Category 4 documentation, including a quality method statement, quality objectives and a draft contract quality plan. Businesses must be able to meet the SDL&I obligations, including a B-BBEE improvement plan (a Level 5 to 8 or non-compliant entity must reach Level 4 in year one), local hiring from the municipality where the service is delivered, quarterly reporting and the 1% CSI contribution. Small, medium and township or rural enterprises, and businesses owned by designated groups, are well placed given ERI's stated transformation goals. Joint ventures and partnerships are possible, but sub-suppliers must also meet the quality and capability requirements. The listing is marked as draft, so confirm its current status and closing date on eTenders before preparing a bid.
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