Appointment of a service provider to deliver ITIL® Foundation (Version 5) training and certification examinations for the Human Sciences Research Council. Scope, volumes and deliverables are set out in the Terms of Reference, and preference points apply for specific goals including SMME and B-BBEE ownership.
The Human Sciences Research Council (HSRC) has issued tender HSRC11/17 for the appointment of a service provider to deliver ITIL® Foundation (Version 5) training and certification examinations. ITIL (Information Technology Infrastructure Library) is the widely adopted framework for IT service management, and the Foundation qualification introduces the core concepts, terminology and service value system that underpin it. The tender is for a training engagement that covers both instruction and the certification examination process, so the successful provider will be responsible for delivering the course content and administering the associated exams. The supporting Final Terms of Reference (version 2) contains the detailed technical requirements, including the training schedule, number of participants, delivery mode and examination arrangements. Interested bidders should review that document in full, as it was not included in the content available for this summary.
The procurement follows the Preferential Procurement Regulations, 2022. Price is evaluated under either the 80/20 or 90/10 preference point system, and the applicable system will be confirmed once bids are received. Under the 80/20 system, up to 20 points are available for specific goals. Under the 90/10 system, up to 10 points are available. Specific goals are allocated for SMMEs (EMEs and QSEs), and for businesses owned by black people, black youth, black women and black people with disabilities, with each goal carrying 2 points under the 90/10 system or 4 points under the 80/20 system. Bidders must complete the SBD 6.1 Preference Points Claim Form and submit supporting proof of ownership or status. Failure to submit that documentation means the points are not claimed, and the HSRC may verify any claim before or after adjudication. False claims may lead to disqualification, contract cancellation, recovery of losses, restriction from future public business for up to 10 years, and criminal referral.
The main benefit of this engagement for the HSRC is a capacity-building programme that equips staff with a recognised international IT service management qualification, supporting service delivery, governance and continuous improvement. For the provider, the contract offers a defined training assignment with an official accreditation dimension. Bidders should confirm that they hold the necessary ITIL accreditation or partnership status to deliver authorised Foundation training and examinations. The tender is currently listed as draft with a closing date of 13 November 2026, which leaves a short response window. Bidders should confirm the final published status on eTenders, review the Terms of Reference, and prepare their documentation early.
This tender is most relevant to accredited ITIL training organisations and examination institutes, or providers authorised to deliver ITIL Foundation courses and exams under the official ITIL accreditation framework. It also suits IT training companies and professional development providers with experience in government procurement. SMMEs, EMEs and QSEs are encouraged to apply, as are businesses that are at least 50% black-owned or are owned by black youth, black women or black people with disabilities (30% or more), since these ownership categories can earn preference points if the required proof is submitted. Bidders should check the Terms of Reference for specific eligibility, accreditation and experience requirements before submitting a bid.
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