CCTV & Access Control Installation and Maintenance NEW

The KwaZulu-Natal Department of Economic Development, Tourism and Environmental Affairs (EDTEA) is inviting suitably qualified electronic security service providers to supply, install, repair, upgrade, service and maintain its CCTV and access control systems across nine locations. These are the uGu (Port Shepstone), Harry Gwala (Ixopo), eThekwini (8th, 9th and 10th floors, Durban), Dube TradePort (MEC's Office), iLembe (Stanger), King Cetshwayo (Richards Bay), uMtubatuba, Mkuze and Ulundi offices. The contract runs for 36 months from signing of the service level agreement. The first six months cover installation and repairs to bring all systems into full working order. The remaining period covers preventative and corrective maintenance. Specified equipment includes Hikvision CCTV cameras, DVRs/NVRs and UPS units, ZKT access control systems, biometric and card readers, maglocks, glass-break sensors, walk-through metal detectors and boom gates. Bidders must price installation, maintenance and service separately for each site, including labour, after-hours rates, call-out fees, transport and consumables. A schedule of replacement equipment with fixed prices is also required for the full contract term.

The service provider must maintain a 24-hour call-out capability, including weekends and public holidays, and respond to emergencies within 24 hours. Spare parts must be sourced within 24 hours. Monthly service reports, maintenance records and job cards must be provided, and the provider must train departmental staff and assist with footage retrieval. The project team must include a project leader and two technicians with relevant technical certificates and PSIRA registration. Mandatory administrative requirements include CSD registration, a signed SBD 4 declaration, a stamped compulsory briefing certificate, valid PSIRA company registration, a provident fund or private security compliance certificate, and public liability cover of R3 million. Compulsory briefing sessions are held at each office between 16 and 24 November 2026, and non-attendance results in disqualification. Bids are evaluated in four phases: administrative compliance, functionality (a minimum score is required to progress), price and preference, and final negotiation. Preference points under the 80/20 system are available for African, women, disabled, youth and KZN-based ownership, with supporting documents required. Note that the minimum functionality threshold is stated as 60% in the evaluation section but as 70% in Section L, so bidders should confirm this with the department. The closing date is 9 December 2026 at 11:00, with offers valid for 120 days.

For the department, this contract provides a single provider to maintain the security infrastructure that protects staff, clients, information and assets across its regional footprint, supporting business continuity and compliance with the Minimum Physical Security Standards. For the successful bidder, it offers a multi-year, multi-site recurring revenue stream and the opportunity to build a long-term relationship with a provincial government department. Interested companies should review the full bid document, particularly the Terms of Reference in Annexure A, and plan site briefings well in advance of the closing date.