Mediation and Facilitation Services

This tender invites qualified mediators to join a panel for the provision of mediation and facilitation services aimed at resolving conflicts within the public transport sector in the Western Cape. The selected mediators will be engaged on an ad hoc basis to assist various transport organizations, including minibus taxi associations and e-hailing services, in reaching amicable resolutions to disputes. Key responsibilities include conducting fact-finding exercises, consulting with stakeholders, and preparing detailed reports on mediation outcomes.

Bidders must demonstrate their qualifications, including at least five years of commercial mediation experience and accreditation by the South African Dispute Settlement Accreditation Council (DiSAC). The successful bidders will operate under a framework contract, ensuring fair distribution of work through a rotation policy. This initiative aims to enhance the stability and professionalism of the public transport sector while addressing the challenges posed by informal operations and conflicts within the industry.