Client Satisfaction Survey Services NEW

The Cape Town International Convention Centre (CTICC) has invited suitably qualified, experienced, and registered companies to submit proposals for the provision of client satisfaction survey services under tender reference CTICC 001/2027. The tender falls under the Advertising and Market Research category. The advertisement establishes the core requirement: the CTICC needs an external provider to measure and report on client satisfaction. The advertisement does not set out survey methodology, sample sizes, reporting formats, or contract duration. These details are contained in the full tender document, which bidders must request before submitting a proposal.

Bids will be evaluated in two stages. Proposals must first meet a minimum functionality score of 70 against the criteria stated in the tender document. Responsive bids are then scored on a 80/20 preference point system: 80 points for price, 15 points for B-BBEE status level, and 5 points for locality. The CTICC does not commit to accepting the lowest-priced bid or the highest-scoring bidder. Bidders not yet registered on the CTICC Database or the Central Supplier Database may still submit, but must complete registration before the adjudication date to be considered responsive.

The full tender document can be requested by email to tender4@cticc.co.za, free of charge, or purchased physically for R200 (non-refundable) from the supply chain office. Completed original bid documents must be placed in a sealed A4 envelope marked with the bid number and tender name, and deposited in Tender Box 2 at the reception area on the ground floor of CTICC 1, No. 1 Lower Long Street, Convention Square, Foreshore, Cape Town. The closing date is Monday, 23 November 2026 at 12:00. Late bids, and bids submitted by email or fax, will not be accepted. All bids received will be opened in public. Enquiries must be made in writing only, with the tender number in the subject line.