UPS Service and Maintenance NEW

The Perishable Products Export Control Board (PPECB), a Schedule 3A public entity, is seeking a qualified service provider to maintain its Uninterrupted Power Supply (UPS) system. The specified unit is a DP2000 15kVA UPS (serial number U311501042), which protects PPECB's critical operations. The successful bidder will enter a three-year service and maintenance contract with an option to renew for a further two years. The contract is subject to an R1 million threshold, and PPECB may terminate it early if orders under the contract reach that value before the term ends. Pricing must be provided for Years 1 to 3, inclusive of delivery and travel costs to the Centurion site, and a price breakdown is required.

The service provider must deliver a detailed three-year maintenance plan that specifies monthly, quarterly, and annual tasks. The plan must cover key activities, including battery care and testing (voltage, internal resistance, and load performance), cleaning of internal components, fans, and air filters, inspection and torquing of cable connections every three to six months, and functional and bypass testing, including transfer to battery power and verification of the maintenance bypass switch. The quotation must include all components that may require replacement during the contract, such as AC and DC capacitors, magnetics, insulation, cooling fans, and batteries. Service calls must be attended to within 24 hours of logging. Bidders must also show that they can service the specific DP2000 15kVA unit and meet at least one recognised safety or performance standard, such as NFPA 70E, IEEE standards (for example IEEE 1188 for VRLA batteries), or UL 1778/IEC 62040.

Evaluation is based on compliance, mandatory criteria, and functional scoring (minimum 80 of 90 points), followed by price and specific goals under the 80/20 preference point system. Scoring also rewards more than five years of UPS service experience, three contactable references for similar work (Annexure A), a service lead time of two to four weeks from purchase order, and a three-year parts and service warranty on major components. Bidders must be registered on the Central Supplier Database, hold a valid tax compliance status PIN, and submit B-BBEE and preference documentation. Responses are due by 16:00 on 23 November 2026 by email to PortiaJ@ppecb.com, and bids remain valid for 90 days.