Project Management Office Services

The Government Pensions Administration Agency (GPAA) is seeking a qualified services provider to deliver Project Management Office (PMO) services over a three-year period. The GPAA administers the pension affairs of approximately 1.85 million government employees, pensioners and beneficiaries from 16 regional offices and its Head Office in Pretoria. It is consolidating legacy benefit administration, electronic content and financial management systems and replacing them with modern platforms aligned to global standards. The appointed provider will manage multiple concurrent projects that support these strategic objectives. Services will be delivered onsite at the GPAA Head Office in Arcadia, Pretoria, unless alternative arrangements are approved in writing. Invoicing is monthly for services rendered.

The scope of work includes driving project planning sessions and mapping stakeholder matrices for each solution. The provider will define and implement project plans covering scope, budget, timeline, benefit realisation, resource allocation, communication, change management and training. Further responsibilities include liaising with internal and external stakeholders, managing change control for each project, coordinating project team meetings, and preparing performance status and closeout reports. The provider must also develop project charters and governance structures, maintain project risk registers, review project expenditure before payments are made, monitor and evaluate project performance, and maintain documentation in line with the GPAA file structure. Deliverables are tied to outcomes, including successful development, testing and deployment of projects, troubleshooting of special projects, transfer of project management knowledge to implementation teams, and reporting on weekly, monthly and ICT Steering Committee cycles. Expertise is required in project governance, portfolio management, business process management, system implementation, SDLC and benefits administration.

Mandatory requirements are assessed on a pass/fail basis. Bidders must provide two Senior Project Managers, each with an NQF Level 6 project management qualification (foreign qualifications require SAQA verification), at least five years of experience managing business process, system development, modernisation or organisational transformation projects, and at least five years of project management body of knowledge experience with current certification. The bidder must also hold accreditation under SITA RFB 1183 2022, ICT Management Services. Bids are scored on a 100-point functionality scale with a minimum qualifying score of 70, covering company experience, methodology and governance model, Senior Project Manager CVs, and client reference letters on the prescribed template. Qualifying bids are then evaluated on price (80 points) and specific goals under the 80/20 preference system. All bids must be submitted electronically via the National Treasury eTender Portal by 11:00 on 24 November 2026. The Pricing Schedule (SBD 3.3) must be completed, signed and uploaded as a separate file, as any incomplete or unsigned schedule results in disqualification. Bidders must also complete SBD 1, SBD 4 and SBD 6.1, and be registered on the Central Supplier Database.