Short-Term Insurance Brokerage Services

The Commission for Conciliation, Mediation and Arbitration (CCMA) is seeking to appoint an authorised Financial Services Provider (FSP), registered as a short-term insurance broker, to act as its insurance broker for a three-year contract running from 1 May 2027 to 30 April 2030. The appointed broker will be responsible for brokerage, advisory, intermediary and insurance placement services, along with claims administration, annual renewal management, insurer engagement, and representation of the CCMA with insurers, underwriters and reinsurers. The scope covers a broad public-sector asset and liability portfolio, including motor fleet and vehicles, computer equipment, office contents, public and professional liability, directors and officers, cyber, group personal accident, business interruption, fidelity guarantee, commercial crime, money, and goods in transit. Key deliverables include an annual service plan, monthly insurance meetings, a detailed insurance manual, acknowledgement of claims within 48 hours, Agreements of Loss within seven days, monthly claims statistics, and an automated electronic claims management system with real-time status tracking and audit trails.

Bidders must meet several mandatory requirements at submission. These include proof of Professional Indemnity cover of at least R85 million and Fidelity Guarantee cover of at least R20 million, FSCA registration as an authorised FSP, membership of the Financial Intermediaries Association of Southern Africa (FIA), valid underwriter service-provider agreements, and a legal confirmation letter on any material claims or litigation in the past five years. Bidders must also be registered on the Central Supplier Database and hold a valid tax clearance certificate. Attendance at the compulsory virtual briefing session on 12 November 2026 at 10:00 is mandatory, and failure to attend leads to disqualification. Bids must be delivered in hard copy and on USB to the CCMA National Office at 28 Harrison Street, JCI Building, Johannesburg, by 11:00 on 26 November 2026. Enquiries close on 17 November 2026.

Evaluation proceeds in four stages: mandatory compliance; functionality, comprising a Phase 1 technical evaluation (minimum 45 of 60 points) and a Phase 2 live demonstration of the claims system (minimum 30 of 40 points); a non-disclosure agreement; and price and specific goals. Price is weighted at 80 points and includes the three-year broker fee and Year 1 insurance premiums, with annual fee increases limited to CPI. The remaining 20 points are for B-BBEE specific goals covering black, women, youth and persons-with-disability ownership. The contract offers a stable, multi-year public-sector mandate with significant administrative value for a qualified broker, but it demands substantial capacity, including dedicated key personnel, in-house claims administration, and proven access to local and international insurance markets.